Privacy Policy

At Mill Cove Dental Centre, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia privacy laws.

1. Collection of Personal Information

We collect personal information that is necessary to provide you with dental care and services. This may include:

• Your name, date of birth, and contact information
• Health and medical history
• Dental records, treatment plans, and X-rays
• Dental insurance details
• Payment and billing information

We collect this information directly from you or from your authorized representatives. In some cases, we may also receive information from other healthcare providers with your consent.

2. Use of Personal Information

We use your personal information for the following purposes:

• To provide safe and effective dental care
• To maintain accurate and up-to-date patient records
• To bill and process insurance claims
• To schedule and confirm appointments
• To communicate with you about your treatment
• To comply with regulatory and legal obligations

We will only use your information for the purposes identified above unless we obtain your consent for another use.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Dental specialists or other healthcare providers involved in your care
• Insurance companies and benefit providers for claims processing
• Regulatory bodies when required by law
• Our trusted service providers (e.g. billing software or appointment systems), under strict confidentiality agreements

We do not sell or trade your personal information.

4. Protection of Your Information

We take reasonable steps to protect your personal information from loss, theft, unauthorized access, disclosure, copying, or modification. These measures include:

• Secure filing systems and encrypted digital records
• Staff training in privacy and confidentiality
• Secure email and communication systems
• Access control to sensitive information

5. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your records
• Withdraw your consent (subject to legal and contractual obligations)
• Ask questions about how your information is being used

To make a request or inquiry, please contact us at the information below.

6. Contact Information

If you have any questions or concerns about this Privacy Policy or our practices, please contact:

Mill Cove Dental Centre
Jan Merrill
jan@alliancedental.ca
961 Bedford Hwy Unit 4A
Bedford NS
B4A 1A9